Returns & FAQ
No Returns
As is typical for climbing equipment, once an order has shipped, returns are not allowed.
Cancellations
If you wish to cancel or amend your order, please use the link provided in your confirmation email.
Refunds Policies
Because of the inherent safety concerns associated with rock climbing equipment, Stiffdraw LLC will not issue refunds, returns, or exchanges on products, unless there are quality issues. Please contact Stiffdraw for more information.
PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.
Accepted Payment Methods
We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods.
International Orders
International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.
Merchant of record
Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.